In the Shoulder and Upper Limb Unit your safety is our highest priority. During this global COVID-19 pandemic, our commitment to giving you a safe and clean environment where you receive care is something we can never compromise.
How We’re Keeping Patients Safe During the COVID-19 Pandemic
We have taken a number of steps in addition to our standard rigorous infection control measures to ensure our unit remains safe for our patients, as advised by infection control experts and authorities.
In-Person Appointments and Procedures
For our patients, safety means being seen in-person or scheduled for a procedure as quickly as the case requires. Each patient’s individual circumstances will be evaluated by their provider to determine how soon that patient should return for in-person care or a scheduled procedure.
Masks and Hand Sanitizer
- All staff wear masks. The type of mask staff members wear is determined by the type of care they provide, to best ensure their safety and the safety of our patients.
- All patients and anyone with them will be asked to wear a mask while in our health care facilities. Our front desk staff shall provide masks to the patients or any person accompanying them if not already worn.
- Hand sanitizer is at multiple locations throughout the unit. Everyone is asked to sanitize their hands when they reach our unit. In addition, each member of our health care staff sanitizes their hands before and after each patient encounter.
Screening and Testing
- You will be contacted by your clinic prior to an appointment to ask whether you are experiencing any symptoms. In addition, when you arrive for your appointment, you and anyone with you will also be asked about any cough, fever and other symptoms of respiratory virus infection that you or others in your household may be experiencing. Staff are also screened for COVID-19 symptoms each day.
- We test all patients scheduled for surgery, regardless of whether or not they have symptoms.
Cleaning, Reorganization and Check-In Options
- Our housekeeping staff clean areas such as waiting areas and restrooms regularly with special attention to frequently touched surfaces including doorknobs, armrests and handrails.
- Our examination and assessment rooms are fully cleaned and disinfected between each patient.
- We have added floor markers to show where people should stand while at the registration area.
- Waiting areas have been rearranged to support social distancing with enough distance between seating.
Other Precautions taken
- All patients will be asked if they or any family member travelled in the last 14 days and have their body temperature checked and asked if they experience any symptoms.
- All newspapers and magazines are being removed from the waiting areas to reduce the risk of viral transmission.
You can be confident that you will receive the right care at the right time in our unit that is also safe, high quality and compassionate.
We are all committed to keeping our patients and our community safe.